Support Contracts

We offer several support plans to ensure your enjoyment and success with our array of products. Having uninterrupted expertise available to you to help with the software, and related hardware and infrastructure is invaluable for your mission critical system. We strongly encourage you to always have a current support contract in place so we can help you at a moment’s notice.

When quoting, we will always include the proper support, whether it be support hours for a custom application, annual support for a Solution Pack, or hourly support for our Digital Signage Assistant application.

The hourly support plans cover time for phone calls, emails, researching problems/questions and responding to issues related to the operation of our software. This may include help with related hardware, communications and your infrastructure.

Annual Support plans for the Solution Packs ONLY cover assistance with our software. For assistance with related hardware or your infrastructure, an hourly support plan will need to be purchased.

Contact Us:
Hours: 8:30 a.m. to 5:00 p.m. eastern
Phone #: (440) 899-7370
Fax #: (440) 899-7897
E-mail: [email protected]

You can obtain a support plan through your ITScriptNet vendor. To avoid any delays accessing our support, it is best to purchase a support plan at the same time as purchasing the software.

Cost: Consult your reseller for the annual and hourly rates. Support hours are available in full hour increments with a 2-hour minimum purchase. We will notify your reseller when the annual support plan is up for renewal.

Expiration: 12 months from the date of plan

You will be given a plan number to use when you contact us. When you call in for support, have your plan number ready and you will be assisted by our friendly, courteous and knowledgeable staff.

Most issues can be resolved with one call. However, some issues will involve several calls, review of your program files and/or conference calls with the device manufacturer. We will endeavor to keep the time on an issue to a minimum.

You will receive a notice for the Service Support Plan in advance of time for renewal. You may at any time increase the number of hours on the plan in the same manner as you originally acquired it.

For more details, please read the Service Support Plan Agreement based on the type of support you have purchased, see links above. Contact your ITScriptNet vendor with any questions you may have.

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